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Unclaimed Orders: Pickup

  • We will begin emailing pickup reminders for any Confirmed, paid-for orders that go unclaimed for more than a year. Any orders still unclaimed after three years (and a Final Notice from Full Pull) will be reclaimed by Full Pull and are subject to being re-sold. We will keep records of these unclaimed orders and will offer refunds upon request.

Unclaimed Orders: Shipping

  • We will begin emailing reminders for any Confirmed, paid-for orders that go unshipped for more than a year, and at that point will waive our 12-bottle shipping requirement for TPU pricing and will ship upon list member request. Any orders still unshipped after three years (and a Final Notice from Full Pull) will be reclaimed by Full Pull and are subject to being re-sold. We will keep records of these unclaimed orders and will offer refunds upon request.

Declined Orders

  • In instances where we attempt to bill a list member credit card and the card is Declined, we will reserve the wine for that list member for up to 30 days while awaiting an updated credit card. After 30 days, we reserve the right to zero out the order and re-sell the wine in question.

Privacy

  • Full Pull Wines is deeply respectful of customer privacy. We will never sell or share any customer information. Customer information will only be used for the purposes of offering and selling outstanding wine.

Returns

  • If a wine is corked, please e-mail us, and we will resolve the issue in a way that is mutually agreeable.
  • We accept returns within 14 days of receipt of allocation notice; returns within 15-28 days of receipt of allocation notice incur a 20% cancellation charge; we accept no returns more than 28 days after receipt of allocation notice.

Billing

  • Once we have the wine in our warehouse, we charge your credit card, and the wine is yours. We’re happy to store it in our warehouse for as long as you like, free of charge.

Shipping

  • We only ship when we’re confident that your wine will stay within an acceptable temperature range.
  • (A)  Except for orders going to the permit states described in section (B), title to and ownership of alcoholic beverages passes from seller to buyer in the State in which the sale occurs, and buyer takes all responsibility for the product being transported from the state of sale to the buyer’s selected destination. Buyer may pick up the product at seller’s location, or make independent delivery arrangements. Sales tax will be applied based on the seller’s location. Seller makes no representation as to the legal rights of anyone to deliver or import any alcoholic beverages or other goods into any state. Buyer warrants he or she is solely responsible for the transport of the purchased products and for determining the legality and the tax/duty consequences of bringing the products to the buyer’s chosen destination.
    (B)  For orders going to states in which Seller is licensed or has a direct to consumer shipping permit, title to and ownership of the product passes from Seller to Buyer in the state to which the product is shipped, and sales and other applicable taxes will be applied based on the requirements of the destination state.  By placing an order, Buyer authorizes Seller to act on Buyer’s behalf in arranging for transportation of the product at Buyer’s direction. Alternatively, buyer may pick up the product at the Seller’s location, or make independent shipping arrangements.  For any product picked up at the Seller’s location, sales tax will be applied based on that location.  Prices of products do not include shipping/handling charges, the cost of which varies depending on destination, number of bottles ordered and choice of delivery options.